Technical Team Lead
Job Number: 7869
Job Title: Technical Team Lead
Job Summary: Johnson & Associates seeks to hire a Technical Team Lead for a six month engagement with the possibility of hire in Des Moines, IA. The primary purpose of this position is to lead the client’s application team, which includes customer relationship management, technical configurations which include some SQL scripting, training, bug/defect fixes, vendor coordination, contributing to the development direction for this application, and gathering feedback from product improvements. Application support scope is 7x24 with a rotating on-call support function after normal business hours.
The ideal candidate will possess the ability to communicate clearly with client company end-users, peers, and management, have strong troubleshooting, conceptual, analytical, and judgment skills. The individual must demonstrate initiative, good judgment, and a business savvy orientation.
Projected Start Date: Late October
Duration/Status: Hourly, six month contract with the possibility of hire
Compensation: Paid bi – monthly, dependent upon experience
Job Duties will include, but are not limited to the following:
- Responsible for developing a strong understanding of the client’s application, its business use, and oversight of other technical support functions. Responsibilities include: business analysis, good understanding of relational databases/SQL, application configuration changes which use SQL, a general understanding of development principals and java, and coordinating with an outside vendor for java development.
- Customer Relationship Management. Provide outstanding customer service to the companies and in helping users understand how to use the software most effectively. Communicating status of customer deliverables.
- Team Leadership. Functional responsibilities: Performance reviews, Team meetings, Team development, etc.
- Project Management of team deliverables. Managing and tracking progress on projects and/or defect resolution. Cross team communication and coordination.
- Travel as needed; estimate 2-5 trips a year to meet with existing companies who use the client’s application and to manage project deliverables.
Skills/Experience Required:
- 8-10 years progressive IT experience encompassing roles such as business analysis, application configuration support, and application development.
- Progressive leadership experience.
- Experience working in larger scale IT support roles, especially with transactional based systems Relational Database/SQL experience
- Excellent problem solving skills, interpersonal and communication skills
- Strong customer management and organizational skills
- Ability to understand business issues that drive technology needs
- Ability to determine how changes impact customers and other systems
- Ability to act decisively and step forward to address and resolve difficult issues
- Demonstrated self initiation in a project role Workers’ Compensation and/or Insurance experience and vendor management experience preferred
- Bachelor’s degree in Information Technology, Computer Science, Business, or the equivalent work experience
Contingencies:
Local candidates are preferred for ease of face – to – face interviews with the client. Professional references will be checked. A criminal background check will be conducted as a pre – condition of employment. We reserve the right to conduct a drug screen as a pre – condition of employment, per our client’s requirements.We welcome the opportunity to secure your next contract or position! For immediate consideration, please send your resume with contact information to Ashley@JohnsonCareerSource.com.